Terms and conditions

Effective Date: May 30 2024

This website and any mobile application (collectively, this “Site”) is owned by GloversPro. (“We”, “Us” or “GloversPro”). We are providing you with access to this Site, (our “Services”) subject to the following terms and conditions. By browsing, accessing, using, registering for, or booking services on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these “Terms”). So, please read these Terms carefully. We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms, you should not browse, access, use, register for, or book services from the Site. You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.

Privacy Policy

We care about data privacy and security. By using the Site, you agree to be bound by our Privacy Policy posted on the Site, which is incorporated into these Terms. Please be advised the Site is hosted in Canada. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Canada, then through your continued use of the Site, you are transferring your data to Canada, and you agree to have your data transferred to and processed in Canada.

Use Of Site

Subject to your compliance with these Terms, We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of this Site. This license grant does not include:

  • Any resale or commercial use of this Site or content therein;
  • The collection and use of any product listings or descriptions;
  • Making derivative uses of this Site and its contents; or
  • Use of any data mining, robots, or similar data gathering and extraction methods on this Site.

You may not use, frame, or utilize framing techniques to enclose any of Our trademark, logo, content, or other proprietary information (including the images found at this Site, the content of any text, or the layout/design of any page or form contained on a page) without Our express written consent. Further, you may not use any meta tags or any other “hidden text” utilizing Our name, trademark, or product name without Our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter. This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission.

Account Registration

To access certain features of the Service, you may need to register for an account. When you register, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify us immediately of any breach of security or unauthorized use of your account.

Booking and Services

  • Users are enabled to utilize our Service to submit requests for specific home maintenance services ("Request"). Each Request must be clearly articulated, accurately categorized under the relevant service type, and provide a comprehensive and precise description of the required work. As a User submitting a Request, you bear sole responsibility for ensuring the accuracy of all provided information, including the specifics of the work and the location where the service is to be performed ("Premises").
  • Each Request must pertain to a single specific service to be executed by one or more service professionals. Should you require assistance with multiple services, you are required to submit separate Requests for each distinct service. By confirming a Request, you acknowledge and agree that you are extending an offer, which a service professional retains the discretion to accept or decline.
  • Upon confirmation, you may cancel the job ("Job") without incurring a fee only if the service professional has not yet commenced travel to the Premises, in accordance with our Cancellation Policy, which is available on our website. Additionally, you understand that the first service professional to accept your Request may be the one designated to perform the service. Once your Request is accepted, you will receive a notification containing details about the service professional, which may include their name, photograph, and company affiliation.

 Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site. We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

Electronic Communication

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.

Purchases On This Site

You agree that all of your transactions with or through this Site may, at our option, be conducted electronically from start to finish. If We decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible for printing or making an electronic copy of these Terms and any other contract or disclosure that we are required to provide to you. When you book a service through our site, we reserve the right to increase, decrease, and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Only valid credit cards or other payment methods acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, and any other amounts described on the Sites) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or canceled automatically.  If your payment does not go through, for any reason, you agree to pay the Home Service Payment amount due within seven (7) days of us sending an Invoice.

We’re not liable to refund your order if you deem your service wasn’t rendered properly. If you find yourself not reasonably satisfied with the performance of a home maintenance service booked through GloversPro, you are entitled to submit a claim ("Claim") under the GloversPro Assurance Seal. Upon receiving your Claim, we will meticulously review it to ascertain whether it meets the eligibility requirements specified in our plan details. Should we determine, at our sole discretion, that your Claim is valid, we will take appropriate measures to address the issue.

This resolution may involve dispatching the same or an alternative service professional to the designated location to rectify the problem. Alternatively, we may choose to reimburse you for the service fee you paid, either through a direct refund or by crediting your GloversPro account with funds that can be used towards future services. For comprehensive details, please refer to the GloversPro Assurance Seal page.

Prohibited Activities and Services

Prohibited Conduct Clause: The integrity of the Service relies heavily on trust. During your utilization of the Service, it is imperative that you refrain from engaging in the following activities:

  • Requesting Users: Submitting Requests without genuine intent for completion by a Home Service Professional or without the intention to remunerate for services rendered.
  • Home Service Professionals: Accepting Requests that you do not genuinely wish to undertake or complete, or for which you lack the necessary skills, licensing (where required), or competence.
  • Recruitment and Solicitation: Soliciting Users or Home Service Professionals to join competitive third-party services or platforms, or attempting to procure work or Home Services beyond the scope of our Service.
  • Improper Use: Utilizing the Service for purposes of "stalking," harassing, threatening, intimidating, causing harm, creating a nuisance, annoyance, or inconvenience to any other User of the Service. Moreover, refrain from collecting or storing personally identifiable information of any other User unless expressly required for the transaction of a Home Service.

Prohibited Services Clause: During your utilization of the Service, you explicitly acknowledge and agree to abstain from requesting, offering, negotiating, or consummating any aspect of a Home Service that falls within the following categories:

  • Infringement of Laws:  Any activity that contravenes or could potentially contravene local, provincial, territorial, national, or international laws or regulations.
  • Illegal or Explicit Content: Actions that promote or facilitate illegal activities, pornographic or obscene services, including but not limited to sexual and escort services, offers and solicitations of prostitution, and pornography.
  • Unauthorized Requests or Actions: Engaging in activities for which you lack legal authorization or entitlement.
  • Unlawful Schemes: Participation in activities that could be construed, directly or indirectly, as part of a lottery, raffle, sweepstakes, affiliate marketing scheme, multi level marketing, pyramid scheme, or any form of unauthorized solicitation such as spam.

These prohibitions extend to any conduct not explicitly sanctioned under the terms of this Agreement.

Dispute Resolution

Prior Consultation Obligation: Prior to pursuing any legal action, you are required to engage with GloversPro in a concerted effort to resolve disputes informally. This entails reporting the matter to our customer service department via email at support@gloverspro.com. We emphasize the importance of good-faith attempts to address concerns efficiently and without resorting to formal legal measures.

Arbitration Mandate: Should informal resolution fail to achieve a satisfactory outcome within 15 days of notification, any unresolved disputes concerning our services are subject to binding arbitration.

Arbitration Procedure: Arbitration proceedings will adhere to the Simplified Arbitration Rules established by the ADR Institute of Canada, Inc. The venue for arbitration shall be Toronto, Ontario, Canada, and all proceedings will be conducted in the English language.

Exclusion of Class Actions:By accepting these terms, you acknowledge and consent to resolving disputes with GloversPro solely on an individual basis. You expressly waive any rights to participate as a plaintiff or a class member in any class, consolidated, or representative action. Both parties affirm their commitment to resolve all claims and disputes exclusively within the framework of this Agreement, relinquishing any entitlement to a jury trial and waiving any statutory or constitutional rights to judicial proceedings, whether singularly or as part of a collective.

Statutory Limitation: All claims arising from this Agreement must be initiated within one year of the underlying event giving rise to such claims.

Term And Termination

These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Limitations Of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES through this site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the six(6) month period prior to any cause of action arising.

Disclaimer

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.